SKLsports is very effective, so customers' orders from SKLsports are sent to our overseas warehouses frequently throughout the day for the fastest possible fulfillment and shipping. Therefore, it is not possible to change or cancel an order once it has transmitted to a warehouse and begun processing.
If you would like to cancel or change your order, please send us an email at firstname.lastname@example.org within 30 mins of purchase. We will do everything we can to accommodate your request if your order has not already been sent to one of our warehouses.
If we are unable to accommodate your request and you receive the merchandise, you are kindly advised that you contact us for the return process upon receipt of the parcel for the refund.
Please contact us before sending the item back to us for a refund. We do not accept returned items that were sent back by you directly without checking with us first.
We support refund/ exchange service within 20 days after delivery.
Items that can be returned/refunded or exchanged within 20 days of receiving must follow the criteria as below:
New and uninstalled.
Items received in the incorrect size/color.
Faulty items damaged/broken or soiled upon arrival.
Unwashed, unworn and unused item(s) that have not met your expectations within 30 days of receiving.
You are kindly advised that you send us an email at email@example.com. for the return process upon receipt of the parcel.
Address : 3045 Business Center Dr #B2
Zip code: 77584
There is a certain situation which only 15% REFUNDS are granted:
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
There is a certain situation where NO REFUNDS are granted:
Any item that is returned more than 14 days after signing.
The returned item is missing as customer use the shipping service without track number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your Paypal/bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Please carefully follow our returns process to minimize any delays:
1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:
Reason for Return
2.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
3. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.
5.Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below:
For credit card refunds, please allow between 7-14 business days for the transaction to process.
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.
For Wallet refunds (store credit), please allow 48 hours for your account to be updated.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.